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October 13, 2003

Sorenson Media Opens New VRS Call Center

From: Sorenson Media - Oct 13, 2003

Sorenson Media Opens New Video Relay Service (VRS) Call Center in Burbank, California

Company Opens Third VRS Call Center to Meet User Demand for High-Quality Interpreting Services

BURBANK, Calif., and SALT LAKE CITY, Utah, (October 14, 2003) – Sorenson Media today announced the opening of a new Sorenson Video Relay Service (VRS) Call Center in Burbank, California. This marks the third VRS call center established by Sorenson Media within the last six months to serve the communication needs of deaf and hard-of-hearing individuals throughout the United States.

"Since the launch of Sorenson VRS, Sorenson Media has been experiencing tremendous growth," said James Lee Sorenson, CEO at Sorenson Media. "The key factor propelling our explosive growth is our ability to deliver the highest-quality video relay service available through our state-of-the art relay solutions and high quality interpreting service."

Sorenson Media has experienced exponential growth since its April 2003 launch of Sorenson VRS. This has led the company to rapidly expand to accommodate customer demand and to ensure a reliable, high-quality video relay interpreting service. The Burbank call center was selected because it is centrally located and situated to attract experienced interpreters who are nationally certified.

"Southern California has a large pool of certified interpreters and universities with American Sign Language (ASL) interpreter training programs," said Daphne Craft, Burbank VRS call center manager at Sorenson Media. "With the wide array of resources and programs committed to improving communication for deaf and hard-of-hearing, it’s a perfect place to offer video relay interpreting services."

About Sorenson VRS

As a service to the deaf and hard-of-hearing community, Sorenson Media developed the Sorenson Video Relay Service (VRS), an exclusive integrated solution of videophones and video relay software that offers the highest-quality video relay service in the nation. The deaf and hard-of-hearing are able to conveniently place video relay calls to anyone through either the Sorenson VP-100™ videophone appliance connected to a TV, or a personal computer equipped with a Web camera and Sorenson EnVision® SL video relay software or Microsoft® NetMeeting®. Hearing users who want to place a video relay call through a standard telephone line to a deaf or hard-of-hearing user may access Sorenson VRS toll free by calling 866 FAST-VRS [866-327-8877] and giving their contact information (i.e. name, videophone number, or IP address) to the video relay operator. Sorenson VRS takes care of the rest by routing the call with the user's preferences through the Sorenson VRS Call Center to a certified interpreting agent. For more details on Sorenson VRS, please visit

About Sorenson Media

Sorenson Media ( and is the recognized technology leader in video services, video compression, and video communication to improve the quality of communication over the Internet. The company's products and services include the industry's highest-quality video relay service, award winning video compression solutions, and the market-leading broadband Internet videophone technology.

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Press Contact

David Parkinson
Sorenson Media