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December 7, 2004

Increasing Use of Videophones by Deaf Sparks New Sorenson Video Relay Call Center in Pleasanton, Calif.; Sorenson Media Taps Additional Interpreting Resources in Bay Area

From: Business Wire (press release), CA - Dec 7, 2004

PLEASANTON, Calif. & SALT LAKE CITY--(BUSINESS WIRE)--Dec. 7, 2004--Sorenson Media(R) today announced the opening of an additional call center in Pleasanton, Calif. High demand for the innovative communication service -- which allows deaf and hard-of-hearing individuals to fluidly converse with the hearing world -- prompted need for the additional call center, said James Lee Sorenson, CEO at Sorenson Media and developer of the Sorenson VP-100(TM) videophone.

"Due to the popularity of the Sorenson VP-100, Sorenson Video Relay Service(R) (VRS) has experienced incredible increases in video relay calls from month to month," said Sorenson. "By increasing the amount of Sorenson VRS interpreters, Sorenson Media is striving to keep its commitment to shorter wait times."

By combining its high-quality videophone and video compression technology with a national network of certified American Sign Language (ASL) interpreters, Sorenson Media provides the deaf and hard-of-hearing community with a video relay service that allows fluid communication in ASL, their native language. Additionally, Sorenson Media offers the widest array of communication solutions for video relay service users, including its exclusive Sorenson VP-100(TM) videophone appliance, Sorenson EnVision(R) SL video relay software, and the videophone booth.

Pleasanton boasts a large deaf and hard-of-hearing community that benefits from the video relay service and has a large pool of certified ASL interpreters trained in local college programs. "As part of the San Francisco Bay Area, Pleasanton makes an ideal location for Sorenson Media to operate a Sorenson VRS Call Center," said Terry Tibble, Sorenson VRS Pleasanton call center director. "This new center will help provide superior communication access to the deaf community whether at work, school or home."

About Sorenson Media

Sorenson Media ( and is dedicated to improving the quality of communication over the Internet and is the recognized technology leader in video services, video compression and video communication. Products and services include the industry's highest-quality video relay service, award-winning video compression solutions and the market-leading broadband Internet videophone technology.

(C) 2004 Sorenson Media. All products and brand names are trademarks or registered trademarks of their respective owners.

Sorenson Media, Salt Lake City
David Parkinson, 801-287-9472

© Business Wire 2004