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August 5, 2004

New Sorenson Media Video Relay Call Center Opens to Stay Ahead of User Demand; Phoenix Chosen as the Latest Sorenson VRS Call Center Site

From: Business Wire (press release), CA - Aug 5, 2004

PHOENIX & SALT LAKE CITY--(BUSINESS WIRE)--Aug. 5, 2004--Sorenson Media(R) today opened its newest Sorenson Video Relay Service(TM) (VRS) call center in Phoenix. The new call center expands the resources available to instantaneously connect deaf and hard-of-hearing individuals with the hearing world.

"Sorenson Media continues to experience tremendous growth as more and more deaf and hard-of-hearing people nationwide learn about the advantages of Sorenson VRS and the Sorenson VP-100(TM) videophone," said James Lee Sorenson, CEO at Sorenson Media. "The new Phoenix call center helps us to maintain our commitment to provide the highest-quality video relay interpreting service."

By combining its high-quality video compression technology with a national network of professionally skilled interpreters, Sorenson Media provides the deaf and hard-of-hearing community with a video relay service that enables fluid video communication. Additionally, Sorenson Media continues to offer the widest array of technology solutions for video relay service users, which include its exclusive Sorenson VP-100 videophone appliance, Sorenson EnVision(R) SL video relay software and the videophone booth.

"One of the major factors for selecting Phoenix is its large pool of certified and trained interpreters who are fluent in American Sign Language (ASL)," said Vanessa Wisbaum, Phoenix call center director at Sorenson Media. "Interpreters are critical to the day-to-day operations of Sorenson VRS and we are excited about offering additional employment opportunities in the Phoenix area."

About Sorenson Media

Sorenson Media ( and is dedicated to improving the quality of communication over the Internet and is the recognized technology leader in video services, video compression and video communication. Products and services include the industry's highest-quality video relay service, award-winning video compression solutions and the market-leading broadband Internet videophone technology.

(C) 2004 Sorenson Media. All products and brand names are trademarks or registered trademarks of their respective owners.
© Business Wire 2004